BFG were awarded the sole supplier across four levels of Auckland Council’s contact centre based in Manukau. Our brief was to provide furniture to accommodate a large amount of staff coming and going often, and to provide items that would aid privacy as well as encourage user engagement.

A further critical requirement was to minimise down time and disruption to staff, as this is an existing contact centre undergoing refurbishment. To accommodate this, deliveries were made after hours and entire floorplans of furniture were set up within three days, from start to completion.


Architect: Creative Spaces

Project Manager: Auckland Council

Collaboration Furniture: Trestle leaners, ME2 high back sofas, Pause Seating

Seating: Ergonomic chairs – Spectrum 3, café chairs, Amelia chairs

Tables: Cafeteria tables

Workstations: Link Electric

Storage: Metal Mobiles, Tambour units

Other Furniture: Vertical planters, Autex Lattice and Frontier


This is a largely new concept for WDHB, bringing a large number of staff that had traditionally worked in different environments, to a large open plan, semi paperless environment. Spread over two floors, the lower floor is used for hot desking, with multiple zones for staff to touch down or meet collaboratively, and the upper floor is for the administrative and leadership teams.

Quiet revolution booths on both floors enable private virtual consultations between medical staff and patients in larger rural areas who are unable to easily access their GP or hospital. Feedback from the DHB and user groups tell us the open touch down and collaboration/consultation booths are working exceptionally well and have improved staff engagement dramatically.


Collaboration Furniture: Grove leaner, Stars, Quiet Revolution, Vault high booth seating, Galaxy, Block

Seating: Ergonomic chairs – Verve, ottomans, Skala stools, Take 5 chairs

Tables: Orion coffee tables, Orion café tables, laptop tables

Workstations: Graduate

Storage: Metal Mobiles, Tambour units

Other Furniture: soft wiring, free standing dividers with digital print